Services

If you are not completely satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the sale date.

  • You have 7 calendar days to return an item from the date you received it
  • Only items that have been purchased directly from tuff8.com site
  • Please ensure that the item you are returning is repackaged with all elements
RMA Process

All returns must be accompanied by a tuff8.com RMA number. To obtain a RMA number, please send an e-mail to: info@tuff8.com.

The information below must be included for any return: Order Number , Date of original purchase, Reason for request for RMA , Your e-mail address.

  1. Request a RMA by sending email to us
  2. In 24-48 hours, you will receive an email with RMA number. Please, do not ship the item(s) until you receive an email from us
  3. Once we receive your return/exchange item we will evaluate its condition and process your refund or exchange the item as requested. If you are seeking an exchange, please indicate the product and color

*We cannot be responsible for items that are damaged and do not arrive at our warehouse.

*No returns, refunds or exchanges will be processed without a RMA number

We offer a ONE YEAR MANUFACTURER WARRANTY on all items. If your item is defective, for up to a full year, simply return the item to tuff8.com for a prompt exchange.

Not covered by Warranty

This warranty does not cover product that is lost, stolen, dropped, shattered, sat on, or damaged in any other way incurred by excess force from the user.

  • Normal wear and tear of product use
  • Misuse, lack of care, mishandling, accident, abuse or other abnormal use
  • Use of the product other than for its intended purpose
  • Damage caused by improper or unauthorized repair or maintenance
  • Product that has been modified or altered

* We reserves the right to refuse any warranty claim that it deems to be the consumer’s fault.

Billing Information

All billing information provided by the customer is protected and confidential. We do not disclose this information to any other person or third party. This information is used to confirm your credit/debit card information and to contact you if we have questions regarding your order.

Shipping Information

All shipping information provided by the customer is protected and confidential. The shipping address is used only to process your online order and ship the order as addressed. You are responsible for providing the correct shipping address and we are not responsible for items that are lost or misplaced after delivery has been made to the correct shipping address. If you have used the incorrect shipping address and the package has been delivered correctly by the delivery services, you are responsible for locating the order or you must contact us immediately.

Email Information

You are responsible for providing the correct email address when placing an order. After your purchase has been processed, you will receive an email confirmation regarding your purchase, invoice, and tracking details. You will receive this email only if you have provided us with your correct email address. We may contact you via email if we have questions regarding your order, shipping information, billing information, or for any other reason determined at our discretion. Your email address is confidential and we do not share this information to any outside persons or third parties.

Shipping & Delivery
  • We are not responsible for any item loss during the delivery or delivery time.
  • Please review the shipping address prior to completing any transaction
  • If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office. It is the user’s responsibility to provide the correct deliverable shipping address.
  • Orders will be processed within 1 business day from date of purchase excluding weekends and holidays.
YOUR CONSENT

By using this site, you consent to the collection and use of this information by lbtstore.com. Policy changes are subject to change at our discretion. If any changes have been made to our policy, we will update this page to reflect the current policy so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

The following terms of use and conditions apply to all visits made by any and all visitors to or users of this website. By accessing this website, user acknowledges acceptance of these terms and conditions. tuff8.com reserves the right to change these rules and regulations, from time to time, in its sole and absolute discretion. In the case of any violation of these rules and regulations, tuff8.com reserves the right to seek all remedies available by law or in equity for any such violations.

The reproduction, transfer, distribution or storage of all or any portion of the contents of this website in any form without the prior written consent of tuff8.com is prohibited except in accordance with the following terms. tuff8.com consents to you browsing this website on your computer or printing copies of extracts from the website for your personal use only and not for redistribution unless consented to in writing by tuff8.com. No other use of the information contained on this website is authorized. In consideration of this authorization, you agree that any copy of these materials which you make shall retain all copyright and other proprietary notices in the same form and manner as on the original. Certain areas of this website may be subject to additional restrictions, terms or conditions as indicated in those areas. Except as specified above, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark or copyright of tuff8.com. or any third party.

ALL CONTENTS ON THIS SITE ARE PROTECTED BY COPYRIGHT. EXCEPT AS SPECIFICALLY PERMITTED HEREIN, NO PORTION OF THE INFORMATION ON THIS WEBSITE MAY BE REPRODUCED IN ANY FORM, OR BY ANY MEANS, WITHOUT PRIOR WRITTEN CONSENT. VISITORS OR USERS ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THIS SITE FOR ANY PUBLIC OR COMMERCIAL PURPOSES.

The trademarks, logos and service marks displayed on this website are the property of tuff8.com. or other third parties. Users are not permitted to use these Marks without the prior written consent of tuff8.com or such third party which may own the Mark. “tuff8.com” and the “tuff8.com” logo are registered trademarks of tuff8.com. Your access to this site should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any Marks appearing on the site without the prior written consent of tuff8.com. or the applicable third party owner of the Marks.

Although tuff8.com has attempted to provide accurate information on the Website, tuff8.com. and their respective affiliates (collectively, “tuff8.com”) assume no responsibility for the accuracy of the information. tuff8.com may change the products or services mentioned at any time without notice.

ALL INFORMATION PROVIDED ON THIS WEBSITE IS PROVIDED “AS IS” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. tuff8.com DISCLAIMS ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. tuff8.com. SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT PRODUCTS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS WEBSITE OR ANY PRODUCT WHICH APPEARS HEREIN, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF tuff8.com. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any feedback you provide at this website shall be deemed to be non-confidential and lbtstore.com will have no obligation to protect such information and may use such information in any way it chooses.

This website may contain links to Internet sites operated or owned by third parties. Access to any other Internet site linked to this website is at the user’s own risk and v.com is not responsible in any manner for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. tuff8.com provides these links merely as a convenience and the inclusion of such links does not imply an endorsement or adoption of such information into this website.

All pricing on this site is not final and may change at any time. We are not responsible for typographical errors or errors in pricing. Price protection is not offered due to rapid market changes. Orders may be refused at any time where customer’s credit terms have been exceeded. Orders may be cancelled at our sole discretion. All funds are taken in CND.

Access to and use of any restricted or password protected and/or secure areas of the website are restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution in accordance with applicable laws.

User access to this website is governed by all applicable federal, provincial and local laws. All information available on the website is subject to Canadian export control laws and may also be subject to the laws of the country where you reside.

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