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Warranty Claim Procedure
Procedure
Here’s how you can claim your replacement:
- Fill and submit our warranty claim form
Click here for TUFF8 Screen Protector form
Click here for TUFF8 Camera Lens Protector form
Click here for TUFF8 Case form
TUFF8 Screen Protector/Case Warranty Form Procedure:
- Complete the claim form
- On completion, you will be redirected to 'warranty replacement' page
- Select your phone model from the drop-down menu
- Proceed to checkout
- Pay the shipping and handling fee of $9.99 plus tax
- You will receive the order confirmation and the delivery status once the payment is received
Warranty Policy
- We are happy to share that we are providing limited lifetime manufacturer warranty on all our products (until the product is discontinued or out of stock) . There is a nominal shipping and handling fee of $9.99 plus tax
- Our warranty does not cover for any damage to the device due to misuse, damages or acts of god.
- To obtain a replacement, complete and submit the Screen Protection warranty claim form
Warranty policy for Phone Cases
- The manufacturer warranty covers defects in materials and workmanship under normal use of the product. The warranty policy excludes normal wear and tear or misuse/abuse or modification of the product.
- To obtain a replacement complete and submit the other accessories’ warranty claim form.
- Upon receiving the completed warranty form, we will ship out a replacement.
PLEASE NOTE
- Your warranty period starts from the date of purchase
- Damaged products due to accidental drops/misuse is not covered under our warranty policy. We do not provide refund for any products
- The warranty does not cover the replacement of lost or stolen products
- Should a dispute between TUFF8 and the customer arise regarding our replacement policies, the final decision is at the discretion of TUFF8.
For further assistance contact us : 416-615-0700 / support@TUFF8.com
Working Hours : 10 a.m - 5 p.m EST