Warranty
Coverage Duration:
- All cases, screen protectors, and camera lens protectors are covered by a *Limited Lifetime Warranty.
Claim Process:
- Submit the corresponding forms below.
- There is no need to return the product unless our support team contacts you for further action.
- On completion, you will be redirected to Warranty Replacement page.
- Ensure to select the correct phone model from the drop-down menu to avoid ordering errors. TUFF8 is not responsible for any incorrect orders.
- Proceed to checkout.
- There is a nominal shipping and handling fee of $12.75 plus tax.
- Order confirmation and delivery status will be sent after payment is received.
*Each replacement order must be placed separately. We cannot ship multiple items in one order. If you need to replace more than one item, please submit separate claims.
*TUFF8 does not accept in-person pick-ups for replacements. This aim to streamline our operations and improve efficiency.
What Type of Product Would You like to Warranty?
Limitations on Warranty
Our guarantee does not cover product damages that may have resulted from normal wear and tear or misuse/abuse or modification of the product. Additionally, the warranty does not cover damage to your device/s as a result of the use of any TUFF8 product. Our warranty policy does not cover lost or stolen products. To the maximum extent permitted by law, TUFF8 is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the TUFF8 product.
Not Covered Under Warranty
- Wear-and-tear: deterioration or any defects resulting from normal aging, scratches, abrasions, and other marks due to natural wear-and-tear.
- Items that have expired their warranty period.
- Items that discontinued.
- Products without proof of purchase.
- Lost or stolen products.
- Repairs done through third parties.
- No devices (e.g. mobile phones, tablets, etc.) are covered by our warranty.
- Damage from external sources or misuse (including falls, extreme temperatures, liquids, improper operation).
- Purchases from unauthorized resellers.
General Terms
Dispute Resolution:
Should a dispute arise regarding our replacement policies, the final decision lies at the discretion of TUFF8. We strive to resolve all issues amicably and efficiently.
Modifications to Warranty Terms:
TUFF8 reserves the right to modify the warranty terms and conditions periodicall
FAQ
For assistance, please reach out to us at support@tuff8.com. We strive to respond to all inquiries within 2 business days.
When will i receive my replacement item?
After you have completed your form, please allow us 1-2 business days to process your replacement. You can expect to receive your replacement item within 7-9 business days.
Why do i need to pay the shipping fees?
We're pleased to inform you that your replacement will be provided at no additional charge for the item itself. However, please note there is a handling fee of $12.75 plus applicable taxes for delivery.
What do you mean by limited lifetime?
Our Limited Lifetime Warranty means that we will provide a replacement for your defective phone cases or screen protectors for as long as the product is available in our inventory. Please note that this warranty does not cover damage resulting from including, but not limited to: falls, extreme temperatures, liquids, operating devices improperly.
What if i don't have or lost my receipt/ invoice?
It is essential to have proof of your purchase to process a replacement. Unfortunately, we cannot proceed with a replacement without a receipt or invoice.
Can i replace multiple items in one order?
No, each replacement order must be placed separately. We cannot ship multiple items in one order. If you try to order more than one item at a time, the request will not be processed. Please submit separate claims for each product.
Why is the product not in stock or not listed on the website?
If a product is not in stock or no longer appears on our website, it has likely been discontinued. Our warranty policy covers defects and malfunctions only for products that are actively in production and available for sale. Once a product is discontinued, we cannot provide warranty services as we no longer produce or stock parts necessary for repair or replacement.