Returns and Exchanges

  • You have 7-days from the date you received your item to initiate a return or exchange. The date received is determined by the delivery date recorded in the tracking information.
  • Only items that have been purchased directly from the TUFF8 Website are eligible for return or exchange. 
  • Items must be returned in their original packaging and include all original accessories.
  • The shipping cost for returning the item is the responsibility of the customer.

Process

To initiate a return or exchange, please email us at support@tuff8.com and include the following details in your email:

  1. Your order number
  2. The email address used to place the order (if you're contacting us from a different email)
  3. The reason for your return. The more details you provide, the more it helps us to improve our products and services.

We will reply to all inquiries within 24-48 hours (business hours).

*We only offer a one-time exchange for items. If you choose to exchange an item, no further exchanges or returns can be made on the replacement item.