• You have 7-days from the date you received your item to initiate a return or exchange. The date received is determined by the delivery date recorded in the tracking information.
• Only items that have been purchased directly from the TUFF8 Website are eligible for return or exchange. 
• Items must be returned in their original packaging and include all original accessories.
• The shipping cost for returning the item is the responsibility of the customer.

1. To begin the return or exchange process, please email us at support@tuff8.com within the 7-day period.
2. Await further instructions via email regarding the return or exchange process. (We only offer a one-time exchange for items. If you choose to exchange an item, no further exchanges or returns can be made on the replacement item.)
3. We will reply to all inquiries within 24-48 hours (business hours).

Additional Notes

Please note that return eligibility is based solely on the conditions mentioned above. Items not meeting these criteria will not be eligible for return or exchange.