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Quick links to submit your warranty claim
Contact Us
For assistance, please reach out to us at support@TUFF8.com. We strive to respond to all inquiries within 24 business hours.
TUFF8 Products Warranty Policy
Coverage Duration:
- All cases, screen protectors, and camera lens protectors are covered by a *Limited Lifetime Warranty.
Claim Process:
- Submit the corresponding forms above.
- There is no need to return the product unless our support team contacts you for further action.
- On completion, you will be redirected to 'Warranty Replacement' page.
- Ensure to select the correct phone model from the drop-down menu to avoid ordering errors. TUFF8 is not responsible for any incorrect orders.
- Proceed to checkout.
- There is a nominal shipping and handling fee of $9.99 plus tax.
- Order confirmation and delivery status will be sent after payment is received.
Limitations On Warranty
- Our guarantee does not cover product damages that may have resulted from normal wear and tear or misuse/abuse or modification of the product. Additionally, the warranty does not cover damage to your device/s as a result of the use of any TUFF8 product. Our warranty policy does not cover lost or stolen products. To the maximum extent permitted by law, TUFF8 is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the TUFF8 product.
Not Covered Under Warranty
- Wear-and-tear: deterioration or any defects resulting from normal aging, scratches, abrasions, and other marks due to natural wear-and-tear.
- Items that discontinued.
- Products without proof of purchase.
- Lost or stolen products.
- Repairs done through third parties.
- No devices (e.g. mobile phones, tablets, etc.) are covered by our warranty.
- Damage from external sources or misuse (including falls, extreme temperatures, liquids, improper operation).
- Purchases from unauthorized resellers.
General Terms
- Dispute Resolution:
Should a dispute arise regarding our replacement policies, the final decision lies at the discretion of TUFF8. We strive to resolve all issues amicably and efficiently. - Modifications to Warranty Terms:
TUFF8 reserves the right to modify the warranty terms and conditions periodically.
Limited Lifetime Warranty
not covered under warranty: damage from misuse of products (including, but not limited to: falls, extreme temperatures, liquids, operating devices improperly)