After you have completed your form, please allow us 1-2 business days to process your replacement. You can expect to receive your replacement item within 7-9 business days. We hope you enjoy your new purchase!
We're pleased to inform you that your replacement will be provided at no additional charge for the item itself. However, please note there is a handling fee of $9.99 plus applicable taxes for delivery.
Should you prefer to avoid this fee, we welcome you to pick up your replacement directly from our office at no extra handling charge:
23 Railside Road, Unit 4, North York, ON M3A 1B2, Canada
Office Hours:Monday to Friday, 10AM to 5PM
For a seamless pickup experience, please email us at support@tuff8.com at least 1-2 week in advance so we can prepare your item. We'll make sure to notify you the moment it's ready for pickup.
Our Limited Lifetime Warranty means that we will provide a replacement for your defective phone cases or screen protectors for as long as the product is available in our inventory. Please note that this warranty does not cover damage resulting from including, but not limited to: falls, extreme temperatures, liquids, operating devices improperly.
It is essential to have proof of your purchase to process a replacement. Unfortunately, we cannot proceed with a replacement without a receipt or invoice.
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